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Thomas Gordon (March 11, 1918 – August 26, 2002) was an American clinical psychologist and colleague of Carl Rogers.He is widely recognized as a pioneer in teaching communication skills and conflict resolution methods to parents, teachers, leaders, women, youth and salespeople.
If that is impossible or impractical, a training course may be held with the CITs acting as participants under the supervision of a CIT Trainer, who takes the "students" through the normal camp routines while demonstrating and discussing effective leadership techniques/skills in communication, group management, decision-making, and conflict ...
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
Conflict management is the process of handling disputes and disagreements between two or more parties. Managing conflict is said to decrease the amount of tension; if a conflict is poorly managed, it can create more issues than the original conflict.
Oliva et al. go on to outline the following specific de-escalation techniques: Effective Communication so that the officer and individual can understand each other. Active Listening Skills such as reflecting statements like "I understand that makes you angry". Use of minimal encouragers-brief responses, like saying 'OK,' that let the person ...
A conflict style inventory is a written tool for gaining insight into how people respond to conflict. Typically, a user answers a set of questions about their responses to conflict and is scored accordingly. Most people develop a patterned response to conflict based on their life history and history with others.