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  2. Peter principle - Wikipedia

    en.wikipedia.org/wiki/Peter_principle

    The cover of The Peter Principle (1970 Pan Books edition). The Peter principle is a concept in management developed by Laurence J. Peter which observes that people in a hierarchy tend to rise to "a level of respective incompetence": employees are promoted based on their success in previous jobs until they reach a level at which they are no longer competent, as skills in one job do not ...

  3. Pygmalion effect - Wikipedia

    en.wikipedia.org/wiki/Pygmalion_effect

    For example, a leader may expect an employee to be engaged in learning activities and in turn, the employee may engage in more learning, consistent with the idea self-fulfilling prophecy. Leaders have power over employees (including the power to fire an employee) and, thus, behavior change in employees may be the result of that power differential.

  4. Employee recognition - Wikipedia

    en.wikipedia.org/wiki/Employee_recognition

    The track of scientific research around employee recognition and motivation was constructed on the foundation of early theories of behavioral science and psychology. [3] The earliest scientific papers on employee recognition have tended to draw upon a combination of needs-based motivation (for example, Hertzberg 1966; Maslow 1943) theories and reinforcement theory (Mainly Pavlov 1902; B.F ...

  5. Should workers worry about AI replacing jobs? Ask HR - AOL

    www.aol.com/workers-worry-ai-replacing-jobs...

    Take on new challenges, be proactive in problem-solving, and consistently exceed expectations. Look for ways to integrate AI into your role to drive efficiency and productivity. Collaborate and ...

  6. Bosses and employees have wildly different expectations about ...

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  7. Remote work has significantly shifted employee expectations - AOL

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  8. Performance appraisal - Wikipedia

    en.wikipedia.org/wiki/Performance_appraisal

    Problem: When a manager appraises (evaluates) his or her employees and the manager uses different standards and expectations for employees who are performing similar jobs. [citation needed] Example: A professor does not grade the exams of all students in the same standards, sometimes it depends on the affection that the professor has towards ...

  9. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    Sample expectations item Sample perceptions item Reliability: When excellent telephone companies promise to do something by a certain time, they do so XYZ company provides its services at the promised time Assurance: The behaviour of employees in excellent banks will instill confidence in customers The behaviour of employees in the XYZ bank ...