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A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Technical-Vocational Education was first introduced to the Philippines through the enactment of Act No. 3377, or the "Vocational Act of 1927." [5] On June 3, 1938, the National Assembly of the Philippines passed Commonwealth Act No. 313, which provided for the establishment of regional national vocational trade schools of the Philippine School of Arts and Trades type, as well as regional ...
The Polytechnic University of the Philippines Open University System is the nontraditional/distance studies unit of the Polytechnic University of the Philippines.It began with the offering of non-degree (technical-vocational) courses in 1970s and was formally established in 1990, making it the first open learning institution in the country.
The National Service Training Program (NSTP) is a civic education and defense preparedness program for students instituted by the Government of the Philippines on November 13, 2009, by virtue of Republic Act 9163, otherwise known as the "National Service Training Program (NSTP) Act of 2001."
Aside from Informatics Philippines, these networks include NCC Education, Informatics Singapore, Informatics Global Campus (Online Learning), Informatics Hong Kong, and Informatics Sri Lanka. It presently offers programmes from Ordinary and Advanced (O/A) Levels (for international students) to undergraduate and post-graduate degree completions.
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