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Snare agents are also able to push logs over a unidirectional network in order to facilitate log transfer from networks of low classification to networks of higher classification. The Snare Server is an appliance, or software-only solution, that provides a variety of analysis tools and to facilitate the collection, analysis, reporting, and ...
ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...
The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.
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NXLog [1] is a multi-platform log collection and centralization tool that offers log processing features, including log enrichment (parsing, filtering, and conversion) and log forwarding. [2] In concept NXLog is similar to syslog-ng or Rsyslog but it is not limited to UNIX and syslog only.
Graphical schema of the format. IODEF is an object-oriented structured format, composed of 47 classes in the first version. The IODEF and IDMEF formats having a lot in common: the field structure is similar to the IDMEF one and it is an extensible format: in addition to the usual Additional Data Class, which allow adding any information relevant to the IODEF message, most enumerations are ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
A service catalog (or catalogue), is an organized and curated collection of business and information technology services within an enterprise.. Service catalogs are knowledge management tools which designate subject matter experts (SMEs) who answer questions and requests related to the listed service.
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