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An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
The official United States Government Manual offers no definition. [ 1 ] [ 2 ] While the Administrative Procedure Act definition of "agency" applies to most executive branch agencies, Congress may define an agency however it chooses in enabling legislation, and through subsequent litigation often involving the Freedom of Information Act and the ...
The United States Postal Service (USPS) is defined by statute as an "independent establishment" of the federal government, which replaced the Cabinet-level Post Office Department in 1971. The Postal Service is responsible for the collection, transportation, and delivery of the mails, and for the operation of thousands of local post offices ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
The President of the United States is, according to the Constitution, the Commander-in-Chief of the U.S. Armed Forces and Chief Executive of the Federal Government. The Secretary of Defense is the "Principal Assistant to the President in all matters relating to the Department of Defense", and is vested with statutory authority (10 U.S.C. § 113) to lead the Department and all of its component ...
The following is a list of the major existing intergovernmental organizations (IGOs). For a more complete listing, see the Yearbook of International Organizations , [ 1 ] which includes 25,000 international non-governmental organizations (INGOs), excluding for-profit enterprises, about 5,000 IGOs, and lists dormant and dead organizations as ...
List of initialisms, acronyms ("words made from parts of other words, pronounceable"), and other abbreviations used by the government and the military of the United States. Note that this list is intended to be specific to the United States government and military—other nations will have their own acronyms.