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One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.
Fix problems with third-party mail applications If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it.
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Click on the video below to see the steps for Outlook for Windows. The video will open in a new tab. To reuathenticate by removing and re-adding your password, follow the steps in the video, which are also listed here: Open Outlook. Click File on the menu bar in the top left corner of the screen. Click the Account Settings icon. Click Manage ...
The scanpst.exe tool has been included with all versions of Outlook to detect and repair .pst database corruption, and Microsoft at one point offered a special-purpose PST2GB that would simply truncate the file to 2 GiB to allow Outlook to repair it.
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Some users reported problems with Microsoft Outlook, including trouble connecting to the service as well as sending emails, according to DownDetector. "Outlook 365 is really spotty this morning.