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The SLC announced it was suspending the use of the letters, which it said had used the "secondary brand" (which small print at the bottom of the letters indicated was a trading name of the Student Loans Company) to avoid paying fees to a conventional debt collection agency. [16]
Dunning is the process of methodically communicating with customers to ensure the collection of accounts receivable. Communications progress from gentle reminders to threatening letters and phone calls and more or less intimidating location visits as accounts become more overdue. Laws in each country regulate the form that dunning can take.
The organisation offers free debt advise, money management and can be contacted through its freephone telephone helpline [2] or online through its online debt advice tool. [3] In 2022, over 500,000 people contacted the charity for help. [4] The charity also campaigns to change policies and practices that trap people in problem debt.
Here’s what you can do if you receive a debt collection text, call, email or letter: Get contact information . Request the caller’s name, company details, street address and a callback number.
“Debt collectors are mandated by law to disclose the amount due, the name of the creditor and the right of the debtor to verify or dispute the debt,” said David Clark, lawyer and partner at ...
Debt relief orders can only be completed by an approved intermediary and competent authorities. Approved intermediaries will be mainly experienced debt advisors attached to debt advice organisations such as Citizens Advice, StepChange Debt Charity, Think Money or an AdviceUK member. The approved intermediary can review the persons information ...