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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
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The email, ironically sent with the subject line "Actions Speak Louder than Words", begins with a few sentences ensuring United customers just truly how important they are to the company before ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
Three days after the incident, United Airlines elected to provide all passengers aboard United Express Flight 3411 compensation equal to the cost of their tickets. [103] An email obtained by CNN stated that this compensation was in the form of a $500 voucher toward future travel on United Airlines. [ 104 ]
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United Airlines, Inc. is a major airline in the United States headquartered in Chicago, Illinois. [3] United operates an extensive domestic and international route network across the United States and all six inhabited continents [10] primarily out of its seven hubs, with Chicago–O'Hare having the largest number of daily flights [11] and Denver carrying the most passengers in 2023. [12]
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