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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal.In the agent portal, teams process tickets and requests from customers (internal or external).
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Dashboards aid with budgeting, management control, and wage control. Dashboards are used to present data in a quick and easy to read way. The ability to present data in a quick way with a visual allows for more data to be processed and understood. Dashboards are used for performance reports, sales analysis on sectors, and inventory rotation.
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SharePoint Central Administration (the CA) is a web application that typically exists on a single server in the farm; however, it is also able to be deployed for redundancy to multiple servers. [19] This application provides a complete centralized management interface for web and service applications in the SharePoint farm, including Active ...
School Information Management Systems (SIMS) cover school administration, often including teaching and learning materials. Enterprise resource planning (ERP) software facilitates the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.