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American Home Shield serves over 2 million customers across 49 states and the District of Columbia. It is one of the largest home warranty providers in the United States. [10] [11] The company works with over 16,000 independent contractor firms and 60,000 technicians in the U.S. [12] [13] The headquarters are in Memphis, Tennessee. [1] [14]
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However, the words "home warranty" are not always used explicitly to mean a legal warranty is being conveyed. In many cases, at least in the United States, a home warranty is not a warranty at all, but rather a home service contract that covers the repair and/or replacement costs of home appliances , major systems such as heating and cooling ...
A home warranty is a service contract that pays the cost of repair or replacement of covered items, such as major kitchen appliances, as well as electrical, plumbing, heating and air conditioning ...
Also in 2006, the company acquired Warranty Corporation of America (WaCA) [10] then merged in 2008 with National Electronics Warranty (NEW Customer Service Company). [11] As the company attempted to expand with new ventures, customer service was always an issue.
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