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  2. 81 Times Customer Support Chats Were Completely Useless - AOL

    www.aol.com/lifestyle/81-times-customer-support...

    Chatbots are part of customer service, not a replacement for customer service, Hyken tells Bored Panda, adding that the best companies find the balance between digital and human.

  3. SmarterChild - Wikipedia

    en.wikipedia.org/wiki/SmarterChild

    Microsoft acquired Colloquis in October 2006 [10] and proceeded to de-commission SmarterChild and kill off the Automated Service Agent business as well. In many ways, [further explanation needed] SmarterChild was a precursor to Apple's Siri and Samsung's S Voice. As Shawn Carolan of Menlo Ventures, a Siri investor, said, "…When I first ...

  4. List of chatbots - Wikipedia

    en.wikipedia.org/wiki/List_of_chatbots

    A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [1] [2] [3] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.

  5. Chatbot - Wikipedia

    en.wikipedia.org/wiki/Chatbot

    A chatbot (originally chatterbot) [1] is a software application or web interface designed to have textual or spoken conversations. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.

  6. FTC refers Snap complaint alleging its chatbot harms ... - AOL

    www.aol.com/news/ftc-refers-snap-complaint...

    The Federal Trade Commission on Thursday announced it had referred a complaint against Snap Inc. to the Department of Justice, alleging the social media company's AI-powered chatbot is harmful to ...

  7. US FTC refers complaint about Snapchat use of AI chatbot to ...

    www.aol.com/news/us-ftc-refers-complaint...

    WASHINGTON (Reuters) -The U.S. Federal Trade Commission said on Thursday it has referred to the Justice Department a complaint against Snap Inc that alleges its messaging app Snapchat used an ...

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