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Tesco has operated on the Internet since 1994 and started an online shopping service named 'Tesco Direct' in 1997. Concerned with poor web response times (in 1996, broadband was virtually unknown in the United Kingdom), Tesco offered a CDROM-based off-line ordering program which would connect only to download stock lists and send orders.
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Its broadband service was launched in August 2004 to complement its existing internet service provider business, providing an ADSL-based service delivered via BT phone lines. [88] In January 2015, Tesco sold its home telephone and broadband business, together with Blinkbox , to TalkTalk for around £5 million.
Algard was searching for a friend's contact information, and the phone company gave him the wrong number. [4] He thought of an online email directory as an easier way to find people. [5] [6] Algard bought the Whitepages.com domain for $900, [7] [8] which he says was all of his savings at the time. [5]
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.