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The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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Card systems employ a set of shelves with a slot for each unit in the dispatch fleet. Each vehicle or resource has a slot in the shelving system. In it, a card, like a time card used to track an employee's work hours, is stored. A time clock, similar to the one that stamps work hours on a time card, is used to stamp event times on each card.
At the same time, [24]7.ai acquired the call center automation developer Voxify, which had been based in Alameda, California, and was funded by investors such as Intel. [ 6 ] [ 7 ] In 2012, the company rebranded its business, adopting a new logo dropping the word "Customer" and putting square brackets around the "24". [ 8 ]