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The ISO 9001 standard requires organizations seeking compliance or certification to define the processes which form the QMS and the sequence and interaction of these processes. Butterworth-Heinemann and other publishers have offered several books which provide step-by-step guides to those seeking the quality certifications of their products.
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
Section 5.2 of the ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood within an organization. Section 5.2 also sets out some of the requirements for quality policies.
They were the ISO 9000:1987 series of standards comprising ISO 9001:1987, ISO 9002:1987 and ISO 9003:1987; which were applicable in different types of industries, based on the type of activity or process: designing, production or service delivery. The standards are reviewed every few years by the International Organization for Standardization.
TickIT also includes a guide. This provides guidance in understanding and applying ISO 9001 in the IT industry. It gives a background to the TickIT scheme, including its origins and objectives. Furthermore, it provides detailed information on how to implement a Quality System and the expected structure and content relevant to software activities.
ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000; ISO 10018:2012 Quality management – Guidelines on people involvement and competence; ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services; ISO/IEC 10021 Information technology – Message Handling Systems (MHS)
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