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  2. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    In marketing and quality management, the voice of the customer (VOC) summarizes customers' expectations, preferences and aversions.. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. [1]

  3. Customer delight - Wikipedia

    en.wikipedia.org/wiki/Customer_delight

    Customer delight means surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. Customer delight directly affects the sales and profitability of a company, as it helps to distinguish the company and its products and services from the competition.

  4. Kano model - Wikipedia

    en.wikipedia.org/wiki/Kano_model

    An example of this would be a milk package that is said to have ten percent more milk for the same price will result in customer satisfaction, but if it only contains six percent then the customer will feel misled and it will lead to dissatisfaction. Examples: In a car, acceleration. Time taken to resolve a customer's issue in a call center.

  5. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Another effective way to develop a positive customer experience is by actively engaging a customer with an activity. Human and physical components of an experience are very important (Ren, Wang & Lin, 201 [23] 6). Customers are able to recall active, hands-on experiences much more effectively and accurately than passive activities.

  6. Quality (business) - Wikipedia

    en.wikipedia.org/wiki/Quality_(business)

    Operations management, by definition, focuses on the most effective and efficient ways for creating and delivering a good or service that satisfies customer needs and expectations. [23] As such, its ties to quality are apparent. The five performance objectives which give business a way to measure their operational performance are: [24] [25]

  7. Stock market today: Wall Street opens 2025 with more modest ...

    www.aol.com/stock-market-today-asian-shares...

    Elsewhere on Wall Street, H.B. Fuller sank 7.5% after the seller of adhesives, sealants and other specialty chemical products said it’s recently seen a slowdown in sales to a number of its ...

  8. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    Information might include for example, explanation of the service and its cost, the relationship between services and costs and assurances as to the way any problems are effectively managed. Knowing the customer means making an effort to understand the customer's individual needs, providing individualized attention, recognizing the customer ...

  9. Prologis (PLD) Q4 2024 Earnings Call Transcript

    www.aol.com/prologis-pld-q4-2024-earnings...

    Image source: The Motley Fool. Prologis (NYSE: PLD) Q4 2024 Earnings Call Jan 21, 2025, 12:00 p.m. ET. Contents: Prepared Remarks. Questions and Answers. Call ...