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A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:
Microsoft Azure uses large-scale virtualization at Microsoft data centers worldwide and offers more than 600 services. [11] Microsoft Azure offers a service level agreement (SLA) that guarantees 99.9% availability for applications and data hosted on its platform, subject to specific terms and conditions outlined in the SLA documentation.
The Operate Phase deals with the efficient operation, monitoring, and support of deployed services in line with agreed-to service level agreement (SLA) targets. The Manage Layer helps users establish an integrated approach to IT service management activities through the use of risk management, change management, and controls. It also provides ...
In particular, the term is used in connection with mainframes [11] [12] or enterprise computing, often as part of a service-level agreement. Similarly, percentages ending in a 5 have conventional names, traditionally the number of nines, then "five", so 99.95% is "three nines five", abbreviated 3N5.
Azure Web Apps was the name for a cloud computing based platform for hosting websites, created and operated by Microsoft.It is a platform as a service (PaaS) which allows publishing Web apps running on multiple frameworks and written in different programming languages (.NET, node.js, PHP, Python and Java), including Microsoft proprietary ones and 3rd party ones.
SML is a language for building a rich set of constructs for creating and constraining models of complex IT services and systems. SML-based models could include information about configuration, deployment, monitoring, policy, health, capacity planning, target operating range, service level agreements, and so on.
Service-level agreements limit traffic that can be offered to the Internet and thereby enforce traffic shaping that can prevent it from becoming overloaded, and are hence an indispensable part of the Internet's ability to handle a mix of real-time and non-real-time traffic without collapse.
A managed IT services provider is a third-party service provider that proactively monitors & manages a customer's server/network/system infrastructure, cybersecurity and end-user systems against a clearly defined Service Level Agreement (SLA). [7]