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Operating models have become popular with service organisations, looking to improve processes to deliver greater value to customers and/or beneficiaries. One such operating model is the Service Operating Model Skills (SOMS) framework. [13] SOMS is an operating model focused on the service sector.
The target operating model is the "to be" model. It is possible to produce a target operating model for a business or a function within a business or a government department or a charity. There are many different frameworks identifying the components of a target operating model. Hence each project to define a target operating model will focus ...
The model describes the required business processes of service providers and defines key elements and how they should interact. The Business Process Framework (eTOM) is a standard maintained by the TM Forum , [ 1 ] an association for service providers and their suppliers in the telecommunications and entertainment industries.
An architecture framework is a set of tools that can be used for developing a broad range of different architectures [weasel words]. [5] It should: describe a method for defining an information system in terms of a set of building blocks; show how the building blocks fit together; contain a set of tools; provide a common vocabulary
Bridging Organization Design and Performance: 5 Ways to Activate a Global Operating Model. Hoboken, NJ: John Wiley & Sons, 2016. Kates, Amy, and Jay R. Galbraith. Designing Your Organization: Using the Star Model to Solve 5 Critical Design Challenges. San Francisco: Jossey-Bass, 2007.
The SCOR model describes the business activities associated with satisfying a customer's demand, which include plan, source, make, deliver, return, and enable. Use of the model includes analyzing the current state of a company's processes and goals, quantifying operational performance, and comparing company performance to benchmark data.
The CDIO Initiative is an educational framework that stresses engineering fundamentals set in the context of conceiving, designing, implementing and operating real-world systems and products. Throughout the world, CDIO Initiative collaborators have adopted CDIO as the framework of their curricular planning and outcome-based assessment.
A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.