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Customer Satisfaction; Establish a comprehensive customer satisfaction survey system to get feedback about what they want and subsequently offer the better services. Academic Research; Educational institutions including colleges and universities rely on phone surveys to get the feedback from the students and parents. [4] Robo-Polling
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The traditional function, "obtaining additional comments, questions, and requests", still exist as a demand: collecting information with input from customers and patrons of a particular organization, or means for garnering employee input. During this age of fast moving technology the physical suggestion box simply cannot keep up.
Fifty core questions are asked. [2] The consumer confidence measures were devised in the late 1940s by Professor George Katona at the University of Michigan. They have now developed into an ongoing, nationally representative survey based on telephonic household interviews. The Index of Consumer Sentiment (ICS) is developed from these interviews.
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