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Emails from specific senders may be set up to go to the trash or other folders. Check your settings to view or change where they're going. • If you've set up filters, the settings may be routing some emails to the trash. You can review your filter settings in New AOL Mail and edit or delete any incorrect filters
If your Mail settings don't have Rich Text or HTML enabled, you could have problems with viewing images in forwarded emails. These settings can be enabled from the Mail Settings page. Send image as an attachment: If you've sent an image in an email, but your recipient didn't receive it there may have been a problem with the way the file was sent.
Filters - Review your settings to see if filters are sending emails to another folder. If you find any unexpected filters, check to see if your account may have been compromised. Search for them - Locate misplaced emails using our basic or advanced search options. Spam and Trash - These folders don't show in search results. Check them manually.
First, if you're in search of missing emails, you'll want to sift through the most recent ones in your spam folder. You can also use the search bar to hunt by keyword or sender (type in "spam ...
1. Mouse over the folder you want to add a subfolder to. 2. Click the Folder Options icon . 3. Select Create subfolder. 4. Enter a new subfolder name. 5. Click the Save icon.
To change folders, tap on the folder name in the lower left corner. Scroll through the list to select the folder you wish to view. Create a folder. Tap the Inbox icon. Scroll to the bottom of the menu. Tap Create new folder. Enter a new folder name. Tap Save. Delete a folder. A folder must be empty to be deleted. Tap the Inbox icon.
An inactive mailbox can be recovered by signing in to it. This action only reclaims the email address, not the original contents of the mailbox. Custom mailbox settings created before an account became inactive need to be created again. *Subject to storage limits, spam and email abuse policies and future changes in the storage policy.
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