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Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
A Primary username is the name you created when you first signed up for an AOL account. In the past, AOL offered the ability to create secondary usernames linked to this Primary username, however, as of November 30, 2017, the ability to add or manage additional usernames has been removed.
This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
Should a folder of that name already exist, the profile-creation process will create a new one, typically named username.computername, on workgroup computers, or username.domainname on Active Directory member computers. Once a profile folder has been created, Windows will never automatically rename that folder.
Let's get you into your account Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address +1.
In this case, your account may not be recoverable unless you can prove that the account is yours. In rare cases, your account may have been renamed or usurped, especially if it has few or no edits. You can see if your account has been renamed by viewing the user rename log and search for your username in the "Title" field.
If this happens, you can create a new AOL account. However, your old username won't be available for you to use again. The following actions can result in an account being deleted: • You requested your account be deleted. • You didn't sign in to your account in the past 12 months. • Your account was used in a way that violates our Terms ...
If you have forgotten your password and you previously entered an email address when signing up for the account or in your Preferences, and you still have access to that email account, then this special page can help you recover access to your account. Go to Special:PasswordReset. You can enter either your username or your email.