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Emotion work is understood as the art of trying to change in degree or quality an emotion or feeling. [1]Emotion work may be defined as the management of one's own feelings, or work done in an effort to maintain a relationship; [2] there is dispute as to whether emotion work is only work done regulating one’s own emotion, or extends to performing the emotional work for others.
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1][2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...
Emotional intelligence (EI), also known as Emotional Quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
Emotions are physical and mental states brought on by neurophysiological changes, variously associated with thoughts, feelings, behavioral responses, and a degree of pleasure or displeasure. [1][2][3][4] There is no scientific consensus on a definition. [5][6] Emotions are often intertwined with mood, temperament, personality, disposition, or ...
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [ 1 ] ".
Daniel Goleman (born March 7, 1946) is an American psychologist, author, and science journalist. For twelve years, he wrote for The New York Times, reporting on the brain and behavioral sciences. His 1995 book Emotional Intelligence was on The New York Times Best Seller list for a year and a half, a bestseller in many countries, and is in print ...
This is an accepted version of this page This is the latest accepted revision, reviewed on 29 September 2024. American psychologist (1908–1970) Abraham Maslow Born Abraham Harold Maslow April 1, 1908 (1908-04) Brooklyn, New York City, U.S. Died June 8, 1970 (1970-06-08) (aged 62) Menlo Park, California, U.S. Education City College of New York Cornell University University of Wisconsin Known ...
Definition. The term was used extensively by Claude Steiner (1997) [2] who wrote: "Emotional literacy is made up of 'the ability to understand your emotions, the ability to listen to others and empathise with their emotions, and the ability to express emotions productively. To be emotionally literate is to be able to handle emotions in a way ...