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One important domain to understand aggression is in the workplace. Workplace aggression is considered a specific type of counterproductive work behavior (CWB) and is defined as "any act of aggression, physical assault, threatening or coercive behavior that causes physical or emotional harm in a work setting." [16]
Workplace bullying is a persistent pattern of mistreatment from others in the workplace that causes physical and/or emotional harm. It includes verbal , nonverbal , psychological , and physical abuse , as well as humiliation .
Perline & Goldschmidt define two types of workplace violence: 1) Object-focused workplace violence is violence that occurs to obtain some object, such as money, drugs, jewelry, etc., and 2) non-object-focused violence, which is emotionally based, and mostly associated with anger. Anger generally requires frustration and perceived injustice.
Counterproductive work behavior (CWB) is employee's behavior that goes against the legitimate interests of an organization. [1] This behavior can harm the organization, other people within it, and other people and organizations outside it, including employers, other employees, suppliers, clients, patients and citizens.
Workplace incivility has been defined as low-intensity deviant behavior with ambiguous intent to harm the target. Uncivil behaviors are characteristically rude and discourteous , displaying a lack of regard for others. [ 1 ]
Workplace deviance, in group psychology, may be described as the deliberate (or intentional) desire to cause harm to an organization – more specifically, a workplace. The concept has become an instrumental component in the field of organizational communication .
Patient-initiated violence is a specific form of workplace violence that affects healthcare workers that is the result of verbal, physical, or emotional abuse from a patient or family members of whom they have assumed care.
A video on workplace stress (see also: Part 2) Occupational stress is psychological stress related to one's job.Occupational stress refers to a chronic condition. Occupational stress can be managed by understanding what the stressful conditions at work are and taking steps to remediate those co