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Kaizen (Japanese: 改善, "improvement") is a concept referring to business activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers. Kaizen also applies to processes, such as purchasing and logistics, that cross organizational boundaries into the supply chain. [1]
Tony Kippenberger (2002) elaborates on the leadership values that are deeply rooted in the Japanese business culture. These values were created by the late Konosuke Matsushita, the prominent entrepreneur of Matsushita's Electric Company, who cared deeply for the employees of his company as if they were family.
Masaaki Imai (今井 正明, Imai Masaaki), 1930–2023, was a Japanese organizational theorist and management consultant known for his work on quality management, specifically on kaizen.
A kaizen process. Some successful implementations use the approach known as kaizen (the translation of kai ('change') zen ('good') is 'improvement'). This method became famous from Imai's 1986 book Kaizen: The Key to Japan's Competitive Success. [7] Key features of kaizen include:
Kaizen is based on the involvement of all employees, wherein singular changes typically do not improve major production metrics above a 20% threshold. A cross between Kaikaku and Kaizen is Kaizen Blitz (or Kaizen Events), which targets a radical improvement in a limited area, such as a production cell, typically during an intense week.
[2] The tool has seen use beyond Toyota, and is now used within Kaizen, lean manufacturing, lean construction and Six Sigma. The five whys were initially developed to understand why new product features or manufacturing techniques were needed, and was not developed for root cause analysis. In other companies, it appears in other forms.
Example of a worksheet for structured problem solving and continuous improvement. A3 problem solving is a structured problem-solving and continuous-improvement approach, first employed at Toyota and typically used by lean manufacturing practitioners. [1]
Genba (現場, also romanized as gemba) is a term used in business for the location where value is created, such as a factory floor, construction site, or sales floor. [1]In lean manufacturing, the most valuable ideas for improvement are thought to occur at the genba where problems are visible.