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People claiming disability benefits are getting “unacceptably poor service” from Government as they wait on average 10 times longer for their calls to be answered, MPs said.
That’s about double the average of 110 to 120 days as recently as the late 2010s — and back then 120 days seemed like an interminable wait time. ... Disability Benefit Wait Times Have Doubled ...
Wait times in fiscal 2023, which ended Sept. 30, averaged 35.8 minutes. For a long time, Social Security had three telephone systems: the toll-free number, its field offices and its headquarters.
Congress provided additional funding for this workload and the number of cases and wait times have declined. In fiscal year 2020, the average wait time for a hearing was 386 days (down from 605 days in fiscal year 2017). [38] For some cases, SSA will expedite disability determinations.
Reported wait times for repeat patients have increased from 3.5 days to nearly 6 days. The VA paid for nearly 200,000 veterans to see private doctors, and average wait time to see a primary care doctor decreased from 51 to 43 days. [80]
Kansas caps the number of people on the IDD waitlist to 4,800 after years of growing wait times. Advocates see a path to solving problem.