Search results
Results From The WOW.Com Content Network
Roughly 95% of complaints are resolved by this point. The remainder head to mediation or arbitration.) Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010.
Consumer Reports is a United States-based non-profit organization which conducts product testing and product research to collect information to share with consumers so that they can make more informed purchase decisions in any marketplace.
Consumer Reports has helped start several consumer groups and publications, in 1960 helping create global consumer group Consumers International and in 1974 providing financial assistance to Consumers' Checkbook which is considered akin to Consumer Reports for local services in the seven metropolitan areas they serve.
ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
Abuses akin to ballot stuffing of favourable reviews by the seller (known as incentivized reviews), or negative reviews by competitors, need to be policed by the review host site. Indeed, gathering fake reviews has become big business. [2] In 2012, for example, fake book reviews have been revealed as significantly affecting ratings on Amazon.
Gawker Media established the site in December 2005, [3] with Joel Johnson as editor. [1]In creating Consumerist, Denton established its slogan and initial focus on readers' complaints, "consumer-oriented news nuggets, funny pictures and shopping tips — all with the same snarky tone that characterizes Gawker properties like Wonkette and Defamer."
The S.S. Point Reyes, long ago abandoned at the edge of Tomales Bay, has been loved and abused by decades of visitors. And its days appear to be numbered. This California 'shipwreck,' beloved but ...