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For example, if security management wishes to change the IT infrastructure in order to enhance security, these changes will be done through the change management process. Security management delivers the input (Request for change) for this change. The Change Manager is responsible for the change management process.
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
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ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
This is an accepted version of this page This is the latest accepted revision, reviewed on 21 February 2025. Cloud-based presentation software Google Slides An example of a Google Slides presentation Developer(s) Google LLC Initial release March 9, 2006 ; 18 years ago (2006-03-09) Stable release(s) Android 1.25.072.01 / 12 February 2025 ; 12 days ago (2025-02-12) iOS 1.2025.07200 / 18 February ...
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions.