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The Commonwealth Ombudsman in Australia was established in 1977. [1] The Ombudsman can investigate complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government department / agency or prescribed private sector organisation, including Australia Post, Centrelink, Child Support and the Department of Immigration and Border Protection.
The Commonwealth Ombudsman in Australia was established in 1976. The Ombudsman can investigate complaints about the actions and decisions of Australian Government departments and agencies, the services delivered by most private contractors for the Australian Government, and oversee complaint investigations conducted by the Australian Federal ...
A prototype of an ombudsman may have flourished in China during the Qin dynasty (221 BC), and later in Korea during the Joseon dynasty. [5] The position of secret royal inspector, or amhaeng-eosa (암행어사, 暗行御史) was unique to the Joseon dynasty, where an undercover official directly appointed by the king was sent to local provinces to monitor government officials and look after ...
The Financial Ombudsman Service (FOS) was a member-funded Australian ombudsman service that provided external dispute resolution for consumers who were unable to resolve complaints with member financial services organisations. The Financial Ombudsman Service was superseded in 2018 by the Australian Financial Complaints Authority (AFCA).
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The Credit and Investments Ombudsman (CIO) (until 2014 known as the Credit Ombudsman Service) was an Australian alternative dispute resolution or ombudsman that helped settle disputes between consumers and financial credit providers. The organisation was replaced with the Australian Financial Complaints Authority (AFCA) in 2018.
Australia Post, formally the Australian Postal Corporation and also known as AusPost, is an Australian Government-owned corporation that provides postal services throughout Australia. Australia Post's head office is located on Swan Street in Richmond Victoria.
The Australian Financial Complaints Authority was established on 1 November 2018, replacing the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT). [7]