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Non-apology apology: a statement that looks like an apology but does not express remorse. Insincere apology: a statement that expresses remorse that is not felt. [2] This may be pro forma apology, such as a routine letter from a large business that expresses regret that a small order was not satisfactory in some respect. In such a case, the ...
At its best, an apology is an expression of sincere personal remorse for one's own actions, rather than a form of inflammatory rhetoric or empty emotional coercion. A non-apology apology, on the other hand, is seen as a way of qualifying, or even avoiding, a "real" apology, and may even be used as the opportunity for yet another veiled insult.
Additionally, recognize that even some customer errors are actually mistakes on the part of the seller or service. If directions aren't clear or complete, accidents happen. Make those right.
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A non-apology apology, sometimes called a backhanded apology, empty apology, nonpology, or fauxpology, [1] [2] is a statement in the form of an apology that does not express remorse for what was done or said, or assigns fault to those ostensibly receiving the apology. [3] It is common in politics and public relations. [3]
Write the correctly-spelled name above the mistake and initial the correction. How to Write Changes on a Check If you need to write changes on a check, start by drawing a single line through the ...
Newspapers usually have specific policies for readers to report factual errors. Generally, this requires the reader to contact an editor, pointing out the mistake and providing the correct information. Sometimes, an editor or affected reporter will be asked to refer to a note or press release to determine how the mistake was made. [citation needed]
It is regularly used in accounting, to "excuse slight mistakes or oversights." [2] It is also used when a large amount of information is listed against a product, to ...