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Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking , which record details about the call but not the conversation; however, software may include both recording and logging functionality.
The Smart Caller Line Identification (Smart CLI) technology ensures that the most appropriate number is displayed on the phone of the person the Truphone user is calling. [53] Mobile recording. Truphone's voice and SMS recording is integrated within the network infrastructure. [54]
A Panasonic answering machine with a dual compact cassette tape drive to record and replay messages. An answering machine, answerphone, or message machine, also known as telephone messaging machine (or TAM) in the UK and some Commonwealth countries, ansaphone or ansafone (from a trade name), or telephone answering device (TAD), is used for answering telephone calls and recording callers' messages.
Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]
An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform all sorts of functions (telephone banking, account inquiries, etc.). An AA will often include a directory which will allow a caller to dial by name in order to find a user on a system. There is no standard format to these ...
The voicemail system answered the call and the caller could leave a long, detailed message. As soon as the message was received, the voicemail system would trigger the citizen's pager. When the page was received, the citizen would find a pay phone and call in to pick up the message. This concept was used successfully in South America and South ...
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