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A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
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Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions. [8] [9] One Equity Partners acquired APAC Customer Services in July 2011. [10] A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016. [11]
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