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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
Term convergent billing system refers to such a solution, that could maintain single customer account and produce a single bill for all services (for example, it could be public switched telephone network, cable TV and cable internet services for one customer) and also do it regardless a payment method (prepaid or postpaid).
LHS main product is BSCS (Business Support & Control System), an end-to-end rating, billing, interconnect and customer care system for telecommunication operators which is used widely till this day on a global level due to the large market share that it acquired during the early 2000s (more than 100 telecom operators) and their latest release under LHS was BSCS iX.
CSG provides software and services for managing customer data, analyzing that data, billing, and customer service. For example, customer service representatives may use CSG systems to look up a consumer's records and add a new service, or business analysts may mine customer data for trends. [ 11 ]
eFileCabinet is a SaaS-based company headquartered in Lehi, Utah, selling document management software to manage and store documents, content, and records, either on-site or in the cloud. [ 1 ] [ 2 ] It was founded in 2001 by James Blaylock to serve clients in the accounting industry where Blaylock worked before founding the company.
Electronic bill payment is a feature of online, mobile and telephone banking, similar in its effect to a giro, allowing a customer of a financial institution to transfer money from their transaction or credit card account to a creditor or vendor such as a public utility, department store or an individual to be credited against a specific account.
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