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The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.
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To make things worse, you have to wait hours until your provider's support is available, and even then, all you get is a chat feature when you need to speak to a live person.
Image credits: ActualBawbag Hyken stresses that companies need to make it easy for a customer to move from digital to human support. Especially when they are getting frustrated.
Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of the Comcast Corporation.It is used to market consumer cable television, internet, telephone, and wireless services provided by the company.
Brian L. Roberts. Comcast is described as a family business. [19] Brian L. Roberts, its chairman and CEO, is the son of founder Ralph J. Roberts (1920–2015). Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an "undilutable 33% voting power over the company". [20]
The Comcast logo, with the NBC peacock. A number of different controversies and criticisms have surrounded Comcast for various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost.
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