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Workplace aggression is a specific type of aggression which occurs in the workplace. [ 1 ] [ 2 ] Workplace aggression is any type of hostile behavior that occurs in the workplace. [ 3 ] [ 1 ] [ 4 ] It can range from verbal insults and threats to physical violence, and it can occur between coworkers, supervisors, and subordinates.
Naturally, emotional harassment in the workplace gets less attention than physical harassment in the workplace, which perpetuates the issue of emotional harassment in the workplace. [19] According to Keashly, emotional harassment can be defined as "the hostile verbal and nonverbal behaviors that are not explicitly tied to sexual or racial ...
For example, mobbing is a commonly used term in France and Germany, where it refers to a "mob" of bullies, rather than a single bully; [23] this phenomenon is not often seen in other countries. [citation needed] In the United States, aggression and emotional abuse are frequently used terms, whereas harassment is the term preferred in Finland ...
When dealing with aggression and violence in the workplace, training and education are the primary strategy for resolution. [37] There are a number or personal factors that can help reduce aggression within the healthcare setting, which include improved interpersonal skills , with an awareness of patient aggression and knowledge regarding ...
Counterproductive work behavior (CWB) is employee's behavior that goes against the legitimate interests of an organization. [1] This behavior can harm the organization, other people within it, and other people and organizations outside it, including employers, other employees, suppliers, clients, patients and citizens.
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "