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411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [ 1 ] although its official name is "directory assistance".
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call.
However, unlike a standard telephone directory, where the user uses customer's details (such as name and address) in order to retrieve the telephone number of that person or business, a reverse telephone directory allows users to search by a telephone service number in order to retrieve the customer details for that service.
411 NDA: National Directory Assistance. 411 is dialed and the operator is requested to search for a listing in an area code not local to the caller. For example: The caller lives in area code 630 (Oak Brook, Illinois) and requests a listing for a business in area code 213 (Los Angeles, California). In this case, AT&T Illinois bills the call.
As of 2013, Whitepages provides its data and related services through multiple web properties and mobile apps, [50] including 411.com, PeopleSearch.com and Switchboard.com. [51] The Hiya app (previously known as Whitepages Caller ID) checks incoming calls against a database of phone numbers known for spam or scam calls and helps users report ...
Users who called the toll-free telephone numbers 800-466-4411 or 877-466-4411 (800-GOOG-411 and 877-GOOG-411) or the local number 425-296-4774 [5] were asked for the city and state of the sought business. Users were also able to search for by business name or category, which generated a list of up to eight search results.
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