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2. Appointment scheduling software - Wikipedia

   en.wikipedia.org/wiki/Appointment_scheduling...

   Virtual assistants and chatbots have also been integrated into scheduling software, enabling automated customer interactions and self-service booking. Furthermore, the COVID-19 pandemic in 2020 and subsequent social distancing measures prompted the development of new features to support remote appointments and virtual consultations.

3. Virtual office - Wikipedia

   en.wikipedia.org/wiki/Virtual_office

   A receptionist for a virtual office. A business address; Mail services (receive, pick up and/or forwarding) Conference rooms; Desk space and private offices; Printing and related services such as copying, binding, faxing, scanning, laminating, and shredding. Receptionist services and answering services; Storage space; Photography studio

4. Automated attendant - Wikipedia

   en.wikipedia.org/wiki/Automated_attendant

   In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...

5. Virtual assistant (occupation) - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant_(occupation)

   In recent years, virtual assistants have also worked their way into many mainstream businesses, and with the advent of VOIP services such as Skype and Zoom, it has been possible to have a virtual assistant who can answer phone calls remotely, without the end user's knowledge. This allows businesses to add a personal touch in the form of a ...

6. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to streamline task execution.

7. Front office - Wikipedia

   en.wikipedia.org/wiki/Front_office

   The receptionist in the front office will pick up phone calls from customers too, welcome customers and also help customers checking out at last. [6] The employees who work in the lobby of the hotel are also part of the front office as they get in touch with customers directly. They will show customers the way and carry the luggage for them.