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At this point, the emphasis was still primarily on marketing and communication efforts. Education Systems, Inc. (doing business as EMAS™ Pro) expanded the original higher-education CRM software into a resource to address the total commitment of schools to manage their enrollment from a strategic point of view. [13]
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
(previously known as Sage ACT! 2010–2013) is a customer relationship management (CRM) software and marketing automation software platform designed for, and used by, small and mid-sized businesses. [1] It has a user base of over 800 thousand registered users. [2]
The Assistants are generally deployed alongside sales and marketing, customer success, account management, and higher education admissions teams, as part of an augmented workforce. [20] The Intelligent Automation platform integrates with over 50 external systems, including CRM , Marketing Automation , and other systems of record.
This category is for individual applications and general terms related to CRM. For companies developing CRM applications, see Category:Customer relationship management software companies . Subcategories
For small businesses, a CRM system may consist of a contact management system that integrates emails, documents, jobs, faxes, and scheduling for individual accounts. CRM systems available for specific markets (legal, finance) frequently focus on event management and relationship tracking as opposed to financial return on investment (ROI).
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