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Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and overseeing an organization's knowledge and data.It alludes to a multidisciplinary strategy that maximizes knowledge utilization to accomplish organizational goals.
Knowledge management systems (software) include a range of about 1,500 or more different approaches to collect and contain information to then build knowledge that can be searched through specialised search tools. These include concept building tools and/or visual search tools that present information in a connected manner not originally ...
A knowledge-based system (KBS) is a computer program that reasons and uses a knowledge base to solve complex problems. Knowledge-based systems were the focus of early artificial intelligence researchers in the 1980s. The term can refer to a broad range of systems.
For example, some researchers assess knowledge as changes in an organization's practices or routines that increase efficiency. [27] Other researchers base it on the number of patents an organization has. [28] Knowledge management is the process of collecting, developing, and spreading knowledge assets to enable organizational learning.
A knowledge organization also links past, present, and future by capturing and preserving knowledge in the past, sharing and mobilizing knowledge today, and knowledge organizations can be viewed from a number of perspectives: their general nature, networks, behavior, human dimensions, communications, intelligence, functions and services.
These technologies provide knowledge management capabilities that are far beyond individual human capabilities. In a corporate training context, a substantive technology would be knowledge of various business functions, tasks, R&D process products, markets, finances, and relationships. [ 6 ]
Despite their differences in type, coverage and application, all KOS aim to support the organization of knowledge and information to facilitate their management and retrieval. KOS can be represented in can be expressed in RDF and RDFS as per the Simple Knowledge Organization System (SKOS) recommendation by W3C , which aims to enable the sharing ...
Customer relationship management (CRM) systems help businesses manage relationships with potential and current customers and business partners across marketing, sales, and service. [16] Knowledge management system (KMS) helps organizations facilitate the collection, recording, organization, retrieval, and dissemination of knowledge. This may ...
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