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Companies requested to have their toll-free number listed, and paid the providers each time their phone number was released to a toll-free directory-assistance caller. In 1999, AT&T applied for permission to discontinue this service, [ 2 ] but it remained active until the summer of 2020.
411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [ 1 ] although its official name is "directory assistance".
Operator assistance refers to service provided by a telephone operator to the calling party of a telephone call.This can include telephone calls made from pay phones, calls placed station-to-station, person-to-person, or collect, third-number calls, calls billed to credit cards, and certain international calls which cannot be dialed directly.
0 — operator assistance; 00 — long-distance operator assistance (formerly 2-1-1) 011 — access code for international direct dialing all destinations outside the NANP; 01 — international access code using operator assistance for all destinations outside the NANP
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For example, under this system, a well-known number in New York City was listed as PEnnsylvania 6-5000. In small towns with a single central office, local calls typically required dialing only four digits at most. A toll call required the assistance of an operator, who asked for the name of the town and the station number.
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