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As of February 2012, Skype provides support through their web support portal, support community, @skypesupport on Twitter, and Skype Facebook page. Direct contact via email and live chat is available through their web support portal. Chat Support is a premium feature available to Skype Premium and some other paid users.
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Earlier Skype versions allowed the user to search the Skype directory for random people to talk to. This feature was effectively discontinued since Skype 4.0. In current Skype releases you can only add contacts for which you know one of the following pieces of information: e-mail address, phone number, full name, or Skype name.
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Skype Technologies (also known as Skype Software, Skype Communications, Skype Inc., and Skype Limited) is a telecommunications company headquartered in Luxembourg City, Luxembourg, whose chief business is the manufacturing and marketing of the video chat and instant messaging computer software program Skype, and various Internet telephony services associated with it. [1]
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MSN is a web portal and related collection of Internet services and apps provided by Microsoft.The main webpage provides news, weather, sports, finance and other content curated from hundreds of different sources that Microsoft has partnered with. [2]
Text instant-messaging in a web browser is available via Skype for Business integration within Exchange Outlook Web App. Although other IM protocols such as AIM and Yahoo! do have wider support by third-party clients, these protocols have been largely reverse-engineered by outside developers.