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"The Taskmaster corpus consists of THREE datasets, Taskmaster-1 (TM-1), Taskmaster-2 (TM-2), and Taskmaster-3 (TM-3), comprising over 55,000 spoken and written task-oriented dialogs in over a dozen domains." [338] Taskmaster-1: goal-oriented conversational dataset. It includes 13,215 task-based dialogs comprising six domains.
Throughout the process, if the customer wants to talk to an agent, they simply opt out of the support, provide a phone number, and almost instantly the phone rings (amazing fast most of the time ...
Customer data or consumer data refers to all personal, behavioural, and demographic data that is collected by marketing companies and departments from their customer base. [1] To some extent, data collection from customers intrudes into customer privacy , the exact limits to the type and amount of data collected need to be regulated.
The call logging trial proved successful and while it was initially designed to gather phone call data and cost of billing details specific to the customers' call's, a hidden benefit emerged such that local management were also able to see a pattern of the types of calls being generated, i.e. calls to and from certain businesses in addition to ...
Reference data sets are sometimes alternatively referred to as a "controlled vocabulary" [2] or "lookup" data. [3] Reference data differs from master data. While both provide context for business transactions, reference data is concerned with classification and categorisation, while master data is concerned with business entities. [4]
In the full year 2024 and quarter to date in Q1 2025, we raised $18.8 billion net proceeds through our at-the-market or ATM equity offering program, and raised $6.2 billion through the issuance of ...
Customer-company history: data from interactions with customer service, NPS scores, data from chatbots, social media posts, survey verbatims, focus group transcripts, call centre audio files etc. Marketing automation systems
We generated $9 million of other income and our effective tax rate was 12.2%, driving net income of $258 million and diluted earnings per share of $1.60, $0.03 above our guidance.