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While 6-1-1 was in use to call repair service in some areas from as early as the 1930s, other codes were also used, the most common being 114 (with 113 used for information). A decision to standardize on 6-1-1 (and 4-1-1 for information) nationwide was made in the 1960s, but the use of 114 was still widespread in the 1970s, and into the 1980s ...
Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.
The California Public Utilities Commission will hold 3 in-person meetings and 1 virtual public forum in the next few weeks for AT&T customers to discuss the potential discontinuation of copper ...
The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [240] Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001.
Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76]
Comcast Business is a subsidiary of Comcast, which, through several iterations, has handled the sales, marketing, and delivery of internet, phone, and cable television to businesses (in contrast, consumer services are primarily offered under the Xfinity brand).
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In some cases, a 411 call from a landline will yield local, national, and sometimes international listings. Most telephone companies permit up to two listings per 411 calls. All wireless carriers offer nationwide listings with 411 except Xfinity Mobile, and some offer additional Enhanced Directory Assistance services.