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The ombudsman is appointed by the president of Ireland upon the nomination of both Houses of the Oireachtas.The ombudsman deals with complaints against providers of public services including Departments of State, local authorities, the HSE, publicly funded third-level education bodies, nursing homes and direct provision accommodation centres.
In Northern Ireland, the DVA is responsible for carrying out the practical driving test, and theory test to allow residents to obtain their full licence. The theory test is the same as the rest of the UK, and is set by the DVSA. Practical driving tests follow a similar format to the rest of the UK, however, some aspects of the test are ...
The driver theory test is carried out by Prometric Ireland on behalf of the RSA. Candidates get asked forty multiple choice questions. In order to pass the theory test, candidates must score at least 35/40. Anything scored under 35 is a fail and the test must be retaken.
Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured. Customer satisfaction levels varied between 76% and 97% in the four categories surveyed; vehicle registration, driver licence renewal, vehicle taxation, driver medical transactions.
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The National Car Test (Irish: An tSeirbhís Náisiúnta Tástála Carranna; abbreviated NCT) is a roadworthiness test, which all cars in Ireland must undergo. Following a tender process, the Road Safety Authority awarded the National Car Testing Service contract for the operation of the vehicle inspection service in the Republic of Ireland to Applus.
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