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United Parcel Service, Inc. (UPS) is an American multinational shipping & receiving and supply chain management company founded in 1907. [1] Originally known as the American Messenger Company specializing in telegraphs, UPS has expanded to become a Fortune 500 company [6] and one of the world's largest shipping couriers.
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As the use of alphanumeric pagers declined in the mid-1990s and cell phone text messaging availability and reliability increased ever since, these well-established alpha-dispatch call centers adjusted their technology to allow live operators' messages to be transmitted to cellular service providers in the same way as to pager service providers.
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