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The staff provide advice and assistance on the DTS, DoD travel card, travel policy, commercial travel services and programs, and allowances and entitlements. [6] TraX allows users to submit a help desk ticket and track the progress of open tickets.
To do so, the Operations Center is open 24 hours a day, 365 days a year. In addition to day-to-day operations, when a crisis arises, the Operations Center may set up a task force to address logistics and, in conjunction with the Consular Affairs bureau , assists U.S. citizens in need. [ 3 ]
The Diplomatic Telecommunications Service (DTS) is a system of integrated telecommunications networks that supports foreign affairs agencies in Washington, D.C., and U.S. diplomatic missions abroad. It is administered by the United States Department of State Diplomatic Telecommunications Service Program Office (DTSPO). [ 1 ]
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