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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
Founded in 2010, TourRadar was created by Australian brothers Travis and Shawn Pittman and was inspired by their social travel website BugBitten. [4] TourRadar was spun-out of Bugbitten in June 2010 and has since grown to include the ability to find, book and review multi-day tours.
Tripadvisor, Inc. is an American company that operates online travel agencies, comparison shopping websites, and mobile apps with user-generated content. [1]Its namesake brand, Tripadvisor.com, operates in 40 countries and 20 languages, and features approximately 1 billion reviews and opinions on roughly 8 million establishments. [1]
Trusted Reviews was founded in 2003 by Hugh Chappell and Riyad Emeran as a response to the decline in sales of computer reviews magazines. Launched to provide a web only product for increasingly internet-literate users, access was deliberately made free to compete with paid-for magazine subscriptions. [1]
The Consumer Review Fairness Act of 2016, signed into law by President Barack Obama on December 14, 2016, is a federal consumer protection statute banning the use of gag clauses in non-negotiable consumer form contracts.
Ripoff Report is a private for-profit website founded by Ed Magedson. [1] The Ripoff Report has been online since December 1998 and is operated by Xcentric Ventures, LLC which is based in Tempe, Arizona. [2] In 2023 an Australian judge found the company purports to be a consumer review site but profits from extortive business practices. [3]