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Unemployment Insurance benefits are now live in Frances Online! The first thing UI customers with an active claim need to do is create a Frances Online account at frances.oregon.gov . After creating an account, you can submit your weekly claims using Frances Online!
The process of applying for unemployment insurance benefits has several steps. It includes gathering documents and information, filing an initial claim, and filing weekly claims. You also must be able to work, available to work, and actively seeking work.
How to File a Weekly Claim. After filing your initial claim to apply for unemployment insurance benefits, you must file a weekly claim to request benefits. For each week you want to file for weekly benefits, you must answer questions about your eligibility for that entire week.
Frances Online is the Employment Department’s new, modern, easy-to-use online system for Unemployment Insurance and Paid Leave Oregon benefits. Learn more about Frances Online on our Frequently Asked Questions page.
If you were laid off or your employer reduced your hours, you may qualify for unemployment insurance benefits. Anyone who is authorized to work in the U.S. may be eligible for unemployment insurance benefits. To find out if you may qualify, take the eligibility quiz below.
Get Help by Phone. If you don’t have access to the internet or you experience a problem with one of our online contact options, or if you have a complex issue that requires a specialist, you also can get help by calling 1-877-File-4-UI (1-877-345-3484).
We then review the available information, apply the laws and rules for unemployment insurance to your situation, and then make a decision regarding the issue. If we determine you are eligible, we will issue payments for all eligible weeks you have claimed.
What Is Unemployment Insurance? Unemployment insurance provides money to people who have lost their jobs or have had their hours reduced through no fault of their own. Weekly payments of unemployment insurance benefits support people as they actively look for work.
Verifying your identity is a necessary step before you can receive unemployment insurance benefits, and it helps to prevent identity theft. The Oregon Employment Department works hard to prevent fraud and identity theft to protect workers and businesses.
You have to file a weekly claim each week if you want to keep getting benefits. If you miss a week, use Frances Online to restart your claim. You didn’t report your earnings in your weekly claim. You had earnings from the military, federal government, or that were earned in another state.