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For medical services and Humana behavioral health service prior authorization requests and notifications, call: Phone: 800-523-0023. Hours of operation: Open 24 hours a day.
Whether you have a question about your plan or concern about your coverage, see ways to get in touch with Humana. Contact us by phone, chat, social media or mail.
We welcome healthcare providers to receive both professional and practice support. Access key information to help do business with Humana and work with us online, log into the Availity portal and review our drug lists.
Learn about claims and coverage resources for providers, billing and payments, coverage policies and prior authorizations.
Telephone: 1-800-523-0023. Referrals may also be submitted electronically via Humana.com. (Contact the Provider Deployment Team for information on electronic submissions or call Humana Customer Service (1-800-4HUMANA) for the name of the Humana connectivity consultant for a specific area). Provider Deployment Team:
1. Use our online searchable directory for quick access to information on doctors, hospitals and other providers. To locate a pharmacy, search online using our Find a doctor using one of the search options or view our Find a Pharmacy tool. 2.
Claims escalation process: Call Humana’s provider call center. Agents can answer most claims questions and will initiate contact with other departments as needed. Note the reference number issued. If your inquiry is referred to another area, you will receive a letter with a determination within 30 to 45 days.
Find providers in your Humana network. Sign in to choose in-network primary care physicians, which may mean lower out-of-pocket costs for the care you need.
Have a question? Find tools, answers to frequently asked questions and contact information. Get help and customer support from Humana.
Find in-network providers with Humana's Provider Finder tool, which offers quick access to doctors and hospitals information.