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Verify your Business Profile: This makes your business information show up on Maps, Search, and other Google services. To respond to a review, you must have a verified business. Remind customers to leave reviews: Let them know it’s quick and easy to leave reviews. Business owners shouldn't offer incentives to customers to leave reviews.
Edit or delete your review. Find your reviews. On your computer, open Google Maps. At the top left, click Menu . Click Your contributions Reviews. Next to the review you want to edit or delete, click More . Select Edit review or Delete review and follow the on-screen steps.
On Google Search and Maps, you can find the following information about local places and businesses: Review scores. Top reviews. Total number of reviews. All scores are rated on a scale from 1 to 5 stars, with 5 as the highest rating.
Reply to reviews from Google Search or Maps. On your computer, go to Google Maps or use Google Search. Google Maps: At the bottom right, tap Business. Google Search: In the search bar, enter your business name. Click Read Reviews. Next to the review you’d like to reply to, click Reply. To edit your reply: On your reply, click Edit.
Businesses are provided a rating for individual aspects based on user feedback: Positive feedback about an aspect. Critical feedback about an aspect. Feedback unavailable: When a customer doesn’t select a specific aspect they enjoyed, disliked, or if it’s an older review. A business’s combined ratings are determined by dividing the number ...
Get guidance on how to leave a review for a company on Google Business Profile.
For single businesses: Open the profile you'd like to manage. On the left, in the menu, click Reviews. For multiple businesses: On the left, in the menu, click Reviews. To choose a location group, use the dropdown menu. (This option is not for organization accounts.) On the review, click More Flag as inappropriate.
This delay is most common after profiles are merged. Delays because of a merge should be resolved within a few days. Customers on older mobile devices and operating systems might have issues leaving reviews. To fix the problem, customers should update their operating system and Google Maps app version.
Google Help. Manage reviews on your Google Business Profile with our easy, automated self-help flow. It lets you report review removals and check review status in minutes.
Local Services Ads reviews may be combined with other reviews across Google. Review policies. Review requirements vary by business category and country, but a business may need up to 5 reviews to go live on Google Search. Review the requirements by category to learn about the review requirements for your business.