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Live chat software enables businesses to communicate with website visitors in real time, answering questions, providing support and guiding them through the customer journey.
A live chat app is a customer service tool that allows you to chat with customers in real-time. Usually part of a help desk package, live chat apps allow you to quickly respond to customer inquiries through your website.
We tested dozens of live chat apps for customer support, and here we'll present the 5 best so you can choose which one is right for your business.
Live chat software allows a customer conversation to happen in real time on a business’s website, mobile app, or messaging channels like Messenger, WhatsApp, and Slack. Customers can quickly get help using the channels they like the most, leading to a positive customer experience (CX).
Zendesk for Service. Perfect the customer experience. “We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalized experience.” Take your support personally. For long-term loyalty, every customer should feel like your only one.
If you're considering adding chat to your support channel mix, start your search by reviewing this list of the 11 best live chat software options of 2024.
Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives can utilize live chat software to provide support to users who have questions regarding products or website navigation.