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Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
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The Society for Technical Communication (STC) is planning to create a certification program for technical writers in 2011. The International Society of Arboriculture (ISA) is the International body who administers ANSI-accredited certification programs for arborists and tree care specialists. Certifications vary from Tree Worker to Certified ...
Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation , [ 1 ] a non-profit alliance of service organizations.
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